How video surveys for removals can improve your bottom line in 2018

Video surveying helps with clients further afield
TLC Movers: Winning more customers from across the UK

Now we’ve entered the first quarter of 2018, it’s clear that remote video surveying is becoming more popular than ever in the moving and relocation industry.

The important point to remember is this: video surveying is not about reinventing the industry. It’s about helping you close more sales while also working more efficiently.

Think of it this way, there are two main options to convert an inquiry prior to video surveying…

Option 1: a face-to-face survey. Great for building rapport. Usually pretty high conversion rates – typically around 40%. But what if your customer is too far to drive out to? Or you don’t have time to go and see them?

Then there’s option 2: calling them on the phone. You get as many details as you can by asking pertinent questions, then you email over an inventory. From that, you might convert about 20% of your prospects.

And that’s not to mention the risk of inaccurate information. Your customer has probably underestimated the volume of stuff they need to move. Or they try to add something at the last minute. Bang goes your cubing estimate, your pricing and your margin.

Winning more customers

Video surveys can change all that. Take the example of TLC Movers, a relocation firm based in Cardiff, UK, that specialises in European moves.

Video allows TLC to win more jobs from further afield. They can now carry out surveys for customers in mainland Europe that would have been impossible for them to do personally before – enabling them to win the “backload” jobs that are so crucial to making a profit each time they do a relocation.

“We won a couple of people already on backloads,” says Thomas Long, Transport Manager at TLC Movers. The company can also survey all of the UK from outside their local Cardiff area, enabling them to access more prospective customers than ever before.

“When you add up all the costs, it could be £120 just to go and carry out a face-to-face survey. And even then you’re not guaranteed to win the job,” Thomas explains, adding: “With video surveys, we’ve been able to survey people as far away as Sheffield and even Aberdeen, accurately price the move and then win the job without even having to travel there until move day.”

Benefits of Gobuzzsurvey
Simpsons have benefitted from using video surveys
50% conversion rate from video to paid job

High conversion rates are another clear benefit for TLC. “We won 90% of people who did video surveys over Christmas,” Thomas adds. “That’s partly the nature of people moving at that time of year – they’re just more likely to convert, to be honest.

“At the moment we’ve got lots of people who’ve done video surveys who aren’t moving until March or April, but looking at the number so far, I’d say we’re averaging almost 50% conversion from video to a job.”

Simpsons International Movers, based in Kent, UK, also saw the potential for video surveys to grow their sales by improving the convenience for the customer:

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“We perceived the potential for an out of office hours and out of area surveying system that was relatively cheap and cost effective to use as an added string to our bow,” says Kirk Dugard, Project Manager at Simpsons.

For Simpsons, being able to outsource surveys for out of hours and international clients to industry-experienced and professional surveyors was a key benefit. And not all video surveying services are created equal.

“We trialled a video survey service just over a year ago and found the quality of the surveys suspect, so much so that we discontinued offering the service to clients following surveys that produced volumes wildly different to our own surveyors and the inevitable problems associated to this. We have so far found the quality of Buzzmove’s surveying staff to be far superior to our previous experience,” Kirk adds.

Thomas at TLC Movers also values the outsourcing aspect of video surveys: “It’s good because we can re-watch the videos and see exactly what to expect before sending our staff out on the job,” Thomas says. “And your cubing is accurate. Plus it’s good to be able to rely on surveyors with BAR training in practical estimating. I can always be confident of them doing a good job for us.”

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Case Study: “Initially we were sceptical… but it’s been very beneficial”

TLC Movers benefits from video surveying
“£120 to carry out a face-to-face survey… even then you’re not guaranteed to win the job” Thomas Long, TLC Movers

How TLC Movers uses video surveying to win more jobs while saving time and money

TLC Movers are a removal company that specialises in moves to and from Europe, including Belgium, Germany, the Netherlands, Denmark, Italy, France and Spain. Based in the Cardiff area, the company moves customers to Europe from across the UK, including as far afield as Sheffield, Aberdeen and London – something they can now do much more effectively using remote video survey technology.

What drew TLC to start using video surveys?

“We saw you at the Movers and Storers Show in November,” says Thomas Long, Transport Manager at TLC Movers.

“Initially we were sceptical about whether video surveying would be useful for our business, but since we started using it it’s been very beneficial.”

Based in Cardiff, TLC carries out moves from the UK to mainland Europe – and “backloads” taking belongings from mainland Europe back to the UK. For customers based in the local Cardiff area, the company saw no need for video surveys. Where the technology has proved more useful is for surveying the properties of UK movers from further afield.

Thomas explains:

“When you add up all the costs, it could be £120 just to go and carry out a face-to-face survey. And even then you’re not guaranteed to win the job.

“Where video surveys have proved most useful is for customers further afield. We’ve been able to survey people as far away as Sheffield and even Aberdeen, accurately price the move and then win the job without even having to travel there until move day.”

Video surveying helps with clients further afield
Winning more customers from across the UK
How Gobuzzsurvey helped

Having discussed TLC’s challenges with winning jobs from prospective customers they couldn’t easily reach for face-to-face surveys, we talked to TLC about other ways they could benefit from using video surveys.

Because TLC has a small number of surveyors responsible for booking and arranging moves and surveys, they were using a lot of time of surveying that could be better spent on following up with customers and closing jobs.

So we suggested that they try our full-service survey option, where our BAR-accredited surveyors carry out video surveys, cube the job and send over the information for TLC to work out pricing.

Video surveys help TLC be more accurate
“It’s a great time saver”
How video has helped TLC win more jobs while also saving time and money – and more…
Saving time and money

“It’s a great time saver,” Thomas says. “I don’t have to leave the office anymore to go out and do those long-distance surveys. Which also saves us money, of course.”

Winning more jobs

The company has won several jobs taking loads back to the UK from Europe. “We won a couple of people already on backloads,” Thomas says.

On the whole, video allows TLC to win more of these backload jobs. They can now carry out surveys for customers in mainland Europe that would have been impossible for them to do personally before. They can also survey UK from outside their local Cardiff area, enabling them to access more prospective movers than ever before.

And the increased convenience for customers is a benefit too. “It’s much easier now to work around people’s schedules, having you guys do surveys on our behalf in evenings or at the weekend – whenever they like,” Thomas adds.

A 50% average conversion rate

Despite only starting to use Gobuzzsurvey around the Christmas period, the response from customers was very enthusiastic.

“We won 90% of people who did video surveys over Christmas,” Thomas adds. “That’s partly the nature of people moving at that time of year – they’re just more likely to convert, to be honest.

“At the moment we’ve got lots of people who’ve done video surveys who aren’t moving until March or April, but looking at the number so far, I’d say we’re averaging almost 50% conversion from video to a job.”

Great response from customers

“We’ve had good responses back from customers. You explain about the video survey and they go, ‘ooooh, that’s good’,” Thomas says. “And it is good. It’s good to keep up with technology.”

Accuracy and professionalism of the Gobuzzsurvey surveyors

The company also values the accuracy of the cubing carried out by Gobuzzsurvey’s professional surveyors. “It’s good because we can re-watch the videos and see exactly what to expect before sending our staff out on the job,” Thomas says.

“And your cubing is accurate. Plus it’s good to be able to rely on surveyors with BAR training in practical estimating. I can always be confident of them doing a good job for us.”

“No surprises”

“It’s really useful for staff to show them the video recording of the survey. Then they know exactly what to expect and there are no surprises. They’re properly prepared,” Thomas says.

“Before, I’d be doing surveys and I’d take along my tablet only to find there’s no internet connection,” Thomas explains. “Or if I was in a hurry I’d forget my tablet. Either way, I’d end up having to jot notes down on paper. Then sometimes I would lose that piece of paper, or end up not being able to read my notes properly. So we might end up sending too many boxes for the job – things like that.

“With video, it’s easier to be much more organised.”

How do TLC see themselves using video surveys in the next 12-18 months?

“It’s still the quiet season now,” Thomas says. “Despite that, we’re getting quite a few video surveys come through. We have to see how it develops, but we’d expect to at least double the number of video surveys in the summer when it’s peak moving season.”

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About TLC Movers UK LTD

TLC Movers UK LTD is a family-run company based in Cardiff Bay, South Wales, offering European removal and storage services. With over 10 years of experience in removals, TLC Movers offers a professional and efficient removal service to clients all around Europe.

As a family-owned removal and storage company in the UK, TLC Movers is founded on the principles of giving customers friendly and efficient home removals, as reflected by their high customer satisfaction ratings and reviews.

TLC has access to removals and transport network of over 500 vehicles spread across Europe every day, meaning they can arrange any removal – whatever size you need.

Accurate, professional surveys with customers via their smartphones…

The removal company that quotes first wins the job.

That’s why we developed Gobuzzsurvey – the remote video surveying tool that allows removal companies to conduct accurate, professional surveys with customers over their smartphones.

It’s easy to set up, easy to use and easy to close more jobs.

Gobuzzsurvey video surveys for movers

And there are lots of other benefits too…

Conversion rate

Our removal company clients are achieving average conversion rates of 35% – 40% – comparable to face-to-face surveys.

Our best-performing client told us that they’re converting 4 in 5 of their video surveys to paying jobs.

Time taken

Our full-service video surveys (carried out by our in-house professional surveyors on behalf of some of our removal companies) last an average of 14 minutes 19 seconds.

Number of surveys per day

Our full-service in-house surveyors perform up to 8-10 videos each per day. This compares to 4-5 per day most companies can manage if doing face to face.

Customer satisfaction

Home removal customers lover video surveys – or so our data suggests.

Every customer who gets surveyed by our in-house professional surveyors get the chance to rate their experience afterwards.

So far, we’ve achieved an average rating of 4.7/5 from 125 video survey customers.

Try it for yourself

Our video survey customer base is growing fast. Why not try out Gobuzzsurvey for yourself – and see how it could benefit your removals business?

Click to book your FREE, no-obligation Gobuzzsurvey demo at a time that suits you…

Case Study: How Simpsons International Movers is benefitting from using video surveys

Benefits of Gobuzzsurvey
Simpsons have benefitted from using video surveys

Simpsons International Movers are a removal company that carry out domestic and international home and business relocations. Founded nearly 40 years ago in Kent, the company carries out removals across the UK, and to a range of international destinations from continental Europe to Australia.

Why use a video survey tool?

Video surveys enable removal firms to call a customer on their smartphone and talk them round their property to record all the belongings being moved on video.

For Simpsons, the ability to reach more customers was a key reason to trial the technology – as well as its cost-effectiveness.

“We perceived the potential for an out of office hours and out of area surveying system that was relatively cheap and cost effective to use as an added string to our bow,” says Kirk Dugard, Project Manager at Simpsons.

The ability to offer surveys at whatever time clients want – combined with the ability for them to book their survey independently via the Simpsons website – offers a “seamless experience”, Kirk adds:

“These days, increasingly, customers enjoy the effective ‘privacy’ the home video service provides allowing them to have a survey without the physical intrusion into their home.”

Moving video surveys
“Clearly there is a major cost saving” – Kirk Dugard, Simpsons International Movers

Why choose Gobuzzsurvey?

It wasn’t just the software itself that Simpsons found useful. It was the ability to outsource surveys for out of hours and international clients to industry-experienced and professional surveyors that they could trust to represent Simpsons in the best light to its clients.

This was important, because Simpsons switched to using Gobuzzsurvey after trialling another provider previously. As Kirk explains:

“We trialled a video survey service just over a year ago and found the quality of the surveys suspect, so much so that we discontinued offering the service to clients following surveys that produced volumes wildly different to our own surveyors and the inevitable problems associated to this. We have so far found the quality of Buzzmove’s surveying staff to be far superior to our previous experience.”

Benefits of Gobuzzsurvey
“Very easy and efficient to use” – Kirk Dugard, Simpsons International Movers

Benefits Simpsons have experienced

Cost savings

One of the most obvious benefits of using video surveys is the money saved: “Clearly there is a major cost saving for the one-offs out of normal office hours,” Kirk says.

Ease of use

“Our sales team advise the system is very easy and efficient to use,” Kirk adds.

Improved customer experience

For those clients who prefer surveys outside of office hours.

Ability to survey more customers further afield

“The ability to offer clients a survey in their own home at a time to suit them, wherever they are… has been of particular benefit to clients throughout Europe that we would otherwise not have been able to offer a survey service.”

Customers have responded well

“So far, the reports from clients have been encouraging and we hope this trend will continue as we move forward,” Kirk says

How do Simpsons see themselves using video surveys in the next 12-18 months?

“It is relatively early days for us and we’re currently reporting a 25% conversion rate, although we fully expect that figure to grow as times goes on,” Kirk says.

Kirk is also confident that the number of video surveys through the Simpsons website will continue to grow:

“Once the sales team become more accustomed to offering the video survey option I am certain the numbers will increase naturally in the coming months.”

About Simpsons:

Simpsons was founded nearly 40 years ago in North Kent and has grown to become one of the area’s leading removal companies. Simpsons carries out home, office and business removals, as well as relocations throughout Europe and further afield.

The company prides itself on the experience of its well-trained staff, as well as its reliability and trustworthiness. Simpsons can collect, store and manage the relocation or international shipping of your belongings, as well as providing packing materials and packing services.

Simpsons are registered members of the British Association of Removers (BAR) and operate to their exacting standards and those of the Trading Standards Institute’s approved Code of Practice.

Gobuzzsurvey supports homeless with Christmas fundraising drive

We don’t normally like to dwell on homelessness.

But figures from homelessness charity Crisis show that the number of those sleeping rough in the UK has more than doubled since 2010. And a recent National Audit Office report found that there were 77,240 households in temporary accommodation as of March 2017.

Because Gobuzzsurvey is a company that works in removals – essentially, helping great removal companies move families, couples and individuals into their new homes – we’ve felt for some time that we had a moral obligation to do something to help those less fortunate. To help those who don’t have homes of their own.

So we decided to ask our removal company clients and partners to help us raise money for Crisis.

Our initial target is to raise £1,000 by Friday the 22nd December. Though obviously we’d like to go further than this, we’ve set this initial target to help motivate ourselves and our partners.

£1,000 goes a long way at Christmas

For every £26.08 raised, the charity provides one homeless person with 3 warm, nutritious meals (including a Christmas dinner), plus a shower, a change of clothes, medical check-ups and more. Including coaching on housing and seeking work. That’s a lot of benefit for such a small amount!

And it means that just £1,000 will supply all of these benefits to 38 people over the Christmas period.

But how does our campaign work?

It’s not as simple as just asking our removal company clients to donate. Oh no. Instead, we decided to turn it into a bit of a competition.

So, for every video survey a removal company’s surveyors do between now and Friday the 22nd December, we’ll donate £2.50 to the homeless charity Crisis.

And for every full service survey we do, we’ll donate £5.

So, we’ll be doing the donating. But we’ll be doing it as reflection of surveys carried out by our companies.

We’ve set up a scoreboard which we’ll update each week with the running totals of money donated. 

How can you help?

If you’re a removal company and want to help us give 38 homeless people a happier Christmas, and support for the future then all you have to do is use our Gobuzzsurvey video surveying tool.

Just fill in the form below and we will be in touch.

If you don’t use the video surveys but you’d still like to get involved, you can go straight to the Crisis website to donate right here.

We’ll also be doing some of our own internal fundraising to help bump up the final total.

We believe Christmas should be for everyone. So if you’d like to help, please spread the word for us on Facebook, LinkedIn – or on Twitter using the hashtag #christmasforeveryone

Watch this space for more details as we have them!

 

Why use video for your 3rd party removal surveys?

An interview with Grant Hodgkins, Senior Project Manager of Pearson Relocation

More and more removal and relocation companies are choosing to try video surveying. And one of its most popular uses is for carrying out 3rd party surveys.

The benefits of 3rd party surveys are clear, which is why so many firms already do them. First, companies can offer surveys out of hours. Second, they’re great for overflow surveys where capacity is an issue. This means any relocation firm can offer 100% availability – the ultimate convenience for busy customers and corporate clients.

Swap out face to face surveys for remote video surveying, and you get all of these benefits plus a much lower cost.

We recently spoke to Grant Hodgkins, Senior Project Manager of Pearson. Grant and his company have been using video software for 3rd party surveys for several weeks, and we wanted to get Grant’s take on the benefits of video surveys in his own words.

What challenges are you facing in your business that you think video surveys can help with?

Average move sizes are diminishing but more and more people are moving. A company often has to balance out the costs of sending a surveyor to a property against the potential return on that job if the client books at all.

Potential returns will usually diminish as the volume diminishes, and hence the willingness to perform physical surveys throughout the industry is decreasing rapidly. Video surveys are much quicker and far cheaper than a physical survey, thus increasing the willingness to survey a client once again, regardless of the client’s volume.

Add to this the benefit of out of hours surveying, recorded surveys and being able to perform a survey wherever has an internet connection; then you’re really on to a winner.

Being a company that specialises in moving people all around the World, there’s always places that just simply are no go areas for surveyors. If there’s internet, then there can be a survey.

Are you seeing/anticipating more demand in the market for video surveys, for example from millennials or from corporate clients?

Definitely! They’re more private as well, given that you don’t have to invite a stranger into your home. Not so much from corporate clients as many have certain contracted requirements, many of which tend to be a physical survey. It will be a number of years I think before we see that change.

You seem mainly to be keen on us doing full service surveys on your behalf. What are the main benefits to you of full service surveys?

We have the largest moving sales force in the country, and one of the largest in the World. Especially at this time of year, anything that can reduce time is a big bonus, as we’re getting in around 5000-6000 enquiries per month.

How much does it cost you on average to carry out a face to face survey?

In main European Cities, usually €50-€100, €150 for regular areas, and €250 for out of the way or hard to reach spots, and those are generous prices given the volume of trade work we generate.

How do you see yourselves extending your use of video surveys in the near future – say the next 6-12 months?

Fingers crossed drastically I hope. We aim to be a company that moves with the times, which is often not the case in this industry. Once we start seeing an upturn in bookings or consistent volumes/reports from the video surveys, I’m confident we’ll begin advertising it on our website.

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If you’re looking for a 3rd party survey provider you can trust, try video surveys from Gobuzzsurvey…

You get all the following benefits:

  • 24 hour service
  • Just £25 for full-service 3rd party surveys – saving you 83% compared with face-to-face (based on an industry average cost of £150 per survey)
  • Moves are recorded and cubed for you to review
  • Perfect for corporate and international relocations
  • Fully-qualified, presentable and highly-trained professional UK surveyors

For more information, visit Gobuzzsurvey.com

Gobuzzsurvey invited to join IAM Technology and Communications Committee

This week, key members of the Gobuzzsurvey team have been visiting the International Association of Movers Annual Exhibition in Long Beach California.

Head of Client Success Menno Martens, Chief Strategy Officer Roelien Ruys and Head of Partnerships Charlie Vinall flew in to California on Sunday the 8th October so they could arrive bright-eyed and bushy-tailed for the exhibition to kick off at 10am the next morning.

“We’re here to take care of bizniz”

Having set up the Gobuzzsurvey stand in the exhibition hall…

“Can we interest you in some video surveying technology?”

They were soon attracting a lot of attention from delegates and fellow exhibitors.

Joining the video survey revolution

Roelien even managed to meet up with I.A.M. President Terry Head on Monday evening.

Roelien meets IAM President Terry Head

Then, on Tuesday, great news. We were invited to join the I.A.M. Technology and Communications Committee, a prestigious organisation that meets five times a year to discuss the technology innovations and trends affecting the international moving industry.

It was a great honour for us to be invited, and we’re looking forward to being an active and valuable participant in the committee over the coming years.

Why 2 out of 3 UK removal companies are keen to try video surveys…

British removal companies are increasingly turning to technology to improve customer service, with many of them citing this as a key motivator in their business.

These are the some of the findings from a survey of 100’s of UK removal firms carried out by Buzzmove in July.

Video surveying is a way of carrying out surveys over a live video link. The poll was designed to measure what the market really thinks about using video surveying. Some of the results of our poll were surprising.

For example, when asked about their level of interest in trialling a video survey provider, the response was very positive:

Sixty percent of respondents said they were either “somewhat” or “very” interested in trialling video survey technology over the next 6 months. Meaning that almost 2 out of 3 moving companies are keen to try video surveys. These results show that the demand for video chat is real, and that there’s still great potential for growth.

Why is video surveying gaining in popularity?

To answer this question  we asked what were the three biggest challenges video surveys could help to solve:

There was no shock that the top answer from our survey respondents was to “reduce the cost of face-to-face surveys” (20.5%). But perhaps more interesting were the next most popular answers, with “customer choice and convenience” coming second on the list (15.4%).

It’s great to see that customer convenience scored so highly. It suggests that removal and relocation companies are increasingly seeing technology as a tool not only to build a reputation for innovation, but also to improve the customer experience.

Quicker… cheaper… and more convenient

To some extent, this interest in new technology is a simple reflection of the all-pervasive nature of technology in our daily lives. Consumers expect speed, convenience and quality service.

According to Grant Hodgkins  from Pearson Home Moving, he too sees the power video surveying has on the removal industry.

“Video surveys are much quicker and far cheaper than a physical survey. Add to this the benefit of out of hours surveying, recorded surveys and being able to perform a survey wherever has an internet connection; then you’re really on to a winner.”

And, as this article makes clear, many companies see video surveys as a way to do stuff, smarter.

Also, what’s often overlooked video surveying is much more than just beneficial for the customer.  It’s massively more convenient for the removal company (your business) as well.

Paul from FA Removals recognises that a lot of potential moves fall through the cracks simply because he doesn’t have the time to carry out the survey. He’s either out doing a face to face service, carrying out a removal, in meetings or working on something in the office.

A survey that normally wouldn’t happen because you aren’t around, now can. With full service surveying, we work around your schedule. This gives you better availability for other jobs.

Download your free copy of the full Gobuzzsurvey Video Survey Barometer.

In the UK, interest in video surveys is growing. If you want to know why video surveys just might be the future of removals, click on the link to get your free copy of the full Gobuzzsurvey Video Survey Barometer Q3 2017 report.

(P.S. You don’t have to enter your email address)

Will video surveys ever replace face to face surveys?

Video surveying is gaining in popularity in the removals and relocation industry just lately.

There are dozens of companies in the UK alone already using video for some or all of their surveys. And more trialling the technology and looking to go live soon.

Plus there are the international relocation firms based in the US, mainland Europe or Asia with operations in Britain who are also starting to see the potential of video surveys.

But, despite all this, some companies are hesitant to try it. Usually, they say something like:

“Video surveys aren’t going to replace face to face surveys though, are they?”

But this is based on a misunderstanding about what video surveys are for and what the real benefits are.

How video surveys work

Video surveying is a way of carrying out surveys over a live video link. The surveyor uses their laptop to call the customer on their smartphone.

When the customer answers the call, it opens a video screen on their phone. They can see the surveyor in the bottom right of the screen, so they get a face-to-face connection. That gives surveyors the ability to build a personal rapport.

Then the surveyor directs the customer around their property, asking them questions about what’s being moved, where it’s being moved, and so on. Those tricky areas like kitchen cupboards and bedroom wardrobes become a breeze, because the surveyor can get them to open these up to see what’s inside and get an accurate idea of the volume inside.

More convenience all round

This is easy and convenient for surveyors and customers. It’s quick to connect. Surveyors can carry out more surveys in a day, increasing their chance of closing more jobs.

Plus, for busy customers it’s a real boon. They no longer have to wait around all day for a surveyor to come to their property. Now they just have to wait for the call. Instead of taking hours out of their life waiting around, they only have to give up the 20 minutes or so that the survey actually takes.

That’s a great time saver. And for employees at large corporates, it’s increasingly essential, since it’s becoming harder and harder for them to get time off work for physical surveys.

The real benefits of video surveying for removal firms

But the ability to offer greater choice and convenience with video surveys is just the tip of the iceberg for removal firms.

The real benefits go much, much deeper.

And that’s because video surveys are not designed to replace physical, face-to-face surveys.

Quite the contrary: they’re designed to complement them. Here’s what I mean:

Any removal or relocation company wants to use face-to-face surveys for their highest value moves. In that case, using video only makes sense where the company doesn’t have enough capacity to carry out those surveys face-to-face. And there’s more.

Because removal companies can’t always control the quality of inbound leads, they often end up surveying small moves. In the case of relocation firms with corporate clients, corporate moves are increasingly moving towards smaller volumes – one or two rooms’ worth of belongings at the most.

“Video is a way for us to do stuff smarter”

In cases like this, it makes perfect sense to use video for those moves. Companies can use video for the lower volumes, freeing up the time for surveyors to do face-to-face surveys for higher value and higher volume moves.

So video is a way of being more efficient – NOT replacing face-to-face surveys. Much less putting surveyors out of jobs.

Mike Bentley from Gerson Relocation put it best: “Video is a way for us to do stuff smarter.”

Grant Hodgkins from Pearson agreed, saying: “Especially at this time of year, anything that can reduce time is a big bonus, as we’re getting around 5,000-6,000 enquiries per month.”

And, as Louis Spies from White and Company made clear: “We haven’t gone and sacked all our surveyors. We won’t use video for all our surveys, obviously…. Now, video is a way for us to do surveys quickly when you can’t really get a surveyor to it.”

To use the old cliché – video surveys are a way to work smarter, not harder. And the removal companies that understand this are well placed to close more jobs, win more large accounts and increase margins.

And that’s a win-win-win for all concerned.

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FOR FLEXIBLE VIDEO SURVEY OPTIONS AT THE BEST PRICE, TRY GOBUZZSURVEY…

You get the following benefits:

  • Do-it-yourself video surveying or full service carried out by industry-trained, professional UK surveyors
  • Save up to 83% on the cost of face-to-face surveys using full service, and save up to 90% using DIY surveys (compared with an average cost of £150 per survey)
  • Save time
  • Expand your reach
  • Pay as you go – no contract tie-in

For more information, visit Gobuzzsurvey.com/how-it-works

Buzzmove uses new video survey tool to help move office

Last week the Buzzmove offices were all a-buzz (sorry) with moving fever.

Gobuzzsurvey
Outgrowing our old offices

Due to the rapid growth of the company, we’d outgrown our existing offices and had to move to larger space in the same building.

Gobuzzsurvey
Ugh – what a mess!

FA Removals did the job. And they did a great job too – moving all our desks, chairs, servers and computers up two floors in just 3 hours.

Office removals
FA Removals did a great job
Gobuzzsurvey
Here’s one of our lovely new offices

Using a remote video survey was so convenient

To make the task simpler, we got our lead surveyor Harry to conduct a remote video survey with FA Removals Managing Director Paul Fajemisin ahead of the move, so he could see exactly what we were moving. We used our new specialist video survey tool called Gobuzzsurvey.

Gobuzzsurvey
Our lead surveyor Harry – still working even during our office move!

Paul had just finished carrying out one face-to-face survey and was prepared to go straight on to another one when we called him. This just goes to show how convenient video surveys can be to a removal business.

Paul connected to our video survey software using his laptop from his car, while Harry used his smartphone to show Paul around the office remotely.

How Gobuzzsurvey can make you more money and cut your operating costs

Gobuzzsurvey is Buzzmove’s new remote video survey software developed specifically for the removals and relocation industry.

Gobuzzsurvey lets removal companies schedule and carry out more surveys per day. This means surveyors can work more efficiently, freeing them up to reserve face-to-face surveys for the most appropriate moving jobs.

Video surveys take an average of 20 minutes, which also massively reduces the hassle for your potential customers, while also saving you the fuel costs and travel time to reach survey locations.

>>> Read more about how Gobuzzsurvey can help make your removal business more profitable.