How to convert your leads

More conversions means more cashflow for you

First things first…

It’s vital that you are aware of a lead as soon as it reaches your inbox, so it’s a good idea to set up an email alert on your phone. If you only check your emails periodically then this first step is especially important, as any delay between you receiving the lead and contacting the customer may result in the customer opting for a removal service that was quicker to the punch.

You should also ensure that you are not calling from a private number, as some customers may ignore, or even block, such calls.

Early bird catches the worm

To give yourself the best chance at converting, you should always aim to be the first service to contact the customer. Use all three means of contact (phone, (text) email, and the buzzmove messenger) as soon as you receive the lead to increase the likelihood of the customer choosing your company for the job

If you’re too busy to type out an email or message, try your best to phone the customer ASAP as this is traditionally the best way of converting a lead.

No answer? Keep trying

If the customer doesn’t answer or respond immediately, don’t assume that they’ve chosen another service or are no longer wishing to move. In all likelihood, the customer is simply busy at the time or away from their phone, and if you keep trying you’ll soon get through to them.

A home survey goes a long way…

We know that it can be difficult to quote for a job without having visited the property yourself. This is why we recommend carrying out a home survey so that you can set the price accordingly. This gives you a better idea of the volume of the move, if there are any awkward steps, available parking and other variables.

Importantly, this also gives you a chance to sell your service in person, making it more likely that you get the job.

Of course, these days a more efficient option is to carry out a video survey. This is where you call a prospect on their smart phone. They open the survey app on their phone, and they connect with your surveyor on a video call.

This gives your surveyor the chance to create that close personal connection, before getting your prospect to show them around the property. You’ll see exactly what they need to move, and you’ll be able to calculate the volume later by reviewing the recorded video of the call.

Our video survey clients are reporting an average conversion rate from video to job of around 40% – almost the same as face to face, and for a lot lower cost.

Click to read more about the benefits of video surveys for moving home.

Send that quote over

As soon as you are in a position to offer a quote, go ahead and do it.

Nobody likes hidden charges, so be upfront with your customer and give them a breakdown of the quote if possible. If they are reluctant to accept the price and terms immediately, let them know that you’ll give them a call once they’ve had a chance to think about it, and that you’re available to answer any questions which they may have.

The follow-up call…

Now that the customer has your quote, it is vital that you make the follow-up call. This is your chance to answer any queries that the customer may have, and the best opportunity to clinch the job.

To summarise:

  • Set up an email alert on your phone, and ensure that you are not calling from a private number
  • Contact the customer immediately, using all available forms of contact
  • If the customer doesn’t respond or answer, keep trying. Chances are they are busy
  • Always try and book a home or video survey
  • Send a quote as soon as you can, and include all charges
  • Make a follow up call, and confirm the job

Video surveying now available to customers in Guernsey for the first time

Removals video surveys now in Guernsey
Celebrating the arrival of video surveys in Guernsey

Removal firm Relocations has become the first company in Guernsey to introduce video surveys for home movers to help make the whole moving process easier and less stressful.

This is great news for Guernsey residents looking to relocate, or for anyone looking to move to the island. It’s also great for us when our clients are so happy to be using our service.

In a statement, Relocations said:

Relocations is proud to announce a first in the Guernsey removals industry: the introduction of a professional video surveying service.

This service will create a “sea change” in convenience for our customers, who will now be able to have their homes professionally surveyed at any time between 6.30 am and 10 pm.

Because a video survey simply requires the customer to use their smartphone in a dedicated manner, there is no requirement to fit in around anyone else’s busy schedule.

As a result surveying really can be undertaken “at your own convenience” for the first time ever.

Customers will interact with the company via face-to-face video calls, ensuring that everything is progressing smoothly and they have the familiar guidance of a professional throughout.

Thanks to this innovative approach to removals, surveying can now be accomplished from anywhere in the world.

This cuts out middlemen often involved in international moves, meaning customers can be assured of a reliable service, with a single service provider, throughout.

Relocations is the only Guernsey company offering video surveying. The service itself is provided by industry-leading removals comparison platform Buzzmove, an expert at the intersection between removals and technology.

Despite its obvious potential and increasing popularity, video surveying is an addition to Relocations’ service offering – not a replacement.

Customers who are used to a more traditional approach can still arrange a visit from our surveyors in person, and we continue to offer the same high levels of service that we are known for.

Relocation video surveys Guernsey

If you’re planning to move to and from Guernsey, why not drop the company a line at relocations@cwgsy.net, or visit the website: www.guernseyremovals.com

Top 5 Gobuzzsurvey features, according to our removal company clients

Here are the top features of our Gobuzzsurvey video survey tool for removal and relocation companies, as named by our current clients.

1. Easy inventory tool

With the easy search function on our inventory tool, you can cube as you survey. No more frantic scrolling down an inventory list to search for an item whilst also trying to talk to your customer.

With Gobuzzsurvey, you can cube each item in seconds with our inventory search bar feature. Or you can wait to cube the job when you re-watch the video later.

2. Easy to use for you and your customers

Feedback from our removal companies is that it’s simple for surveyors and customers to start a survey. It begins with a whitelabelled text to the customer’s mobile phone that is branded with your company name. The customer then clicks a link in the text to download the Gobuzzsurvey app via the App Store or Google Play Store.

When it’s time for the survey to start, the customer gets another whitelabelled text to start the survey. They click the link in the text, which opens the survey app and they get the call from you – or from us if it’s a full-service survey. Then you (or our professional surveyors if full-service) talk the customer through the survey once they answer the call.

3. Book more video surveys and make more sales

Our website integration allows you to advertise video surveys directly to your customers on your site. All you do is plug this into your existing website, and your customers will be able to ask for, schedule and book a video survey in just 3 clicks.

This works whether you do your own DIY video surveys or take full-service surveys from us.

Those of our clients who we’ve done this integration for say that it has made their lives a lot easier. The process is smoother and quicker for your customers.

And for full-service clients we’re offering “just in time” scheduling too – a great option for when you need out-of-hours support. This means that your customer can book a survey at 6pm, say, for an hour ahead. Our surveyor does the survey for you by 7pm, and you get the recorded video and the cubed inventory by 9am the next day.

4. Customer reviews

Many of our moving clients asked us to build in an automatic customer review of the video experience into our smartphone app. So we did.

All your iPhone customers who take a video survey with you – whether you do it or we carry it out for you – are asked to rate the experience, how well the surveyor did, and whether they would recommend the service to a friend. They rate these points out of 5.

This will allow you to get a really good picture of how your surveyors do and how your customers are responding to video surveys.

5. UK-based BAR-accredited surveyors to carry out full-service surveys

This is a “feature” that I’ve mentioned before. No, it’s not a technical feature per se. But it’s massively popular with those removal companies that use it.

Basically, it allows removal companies to outsource their video surveys to our experienced, BAR-accredited surveyors. We have 8 full-time UK-based surveyors, plus 3 remote surveyors based in other parts of the world to help provide us with full out-of-hours coverage.

Between them, these surveyors have over 100 years of real industry experience gained at some of the world’s leading removal and relocation companies. They are all either accredited by or in training with the British Association of Removers (BAR). We also have a Quality Control Officer who checks the quality of each and every survey we do.

You can meet some of our surveyors here.

Why not try a free demo of Gobuzzsurvey in your business?

There’s no cost. It takes an average of 20 mins to run through all the features and benefits. And you’re under no obligation to continue. 

Click here to claim your FREE demo today

Meet our video surveyors…

Menno Martens, Head of Video Surveying
Menno Martens, Head of Video Surveying

One of the biggest benefits our removal company clients say we give them is the chance to outsource surveys to experienced, BAR-accredited surveyors.

“It’s a great time saver. I don’t have to leave the office anymore to go out and do those long-distance surveys. Which also saves us money, of course.” Thomas Long, Transport Manager at TLC Movers.

“We have so far found the quality of Buzzmove’s surveying staff to be far superior to our previous experience.” Kirk Dugard, Simpsons International Movers.

The success of our outsourced surveys is down to the experience of our 8 full-time surveyors. We also have 3 remote surveyors who are based in other parts of the world to help provide us with full out-of-hours coverage.

Between them, these surveyors have over 100 years of real industry experience gained at some of the world’s leading removal and relocation companies. They are all either accredited by or in training with the British Association of Removers (BAR). We also have a Quality Control Officer who checks the quality of each and every survey we do.

Here is a quick sample of our video surveyors, so you get to know some of the guys who will be carrying out video surveys for you if you start working with us…

Menno Martens, Head of Video Surveying
Menno Martens, Head of Video Surveying
Menno Martens, Head of Video Surveying
  • 18 Years’ Experience
  • BAR Accredited
  • International Experience
  • Multi-lingual
  • Experienced Leader
  • Knack for Sales
Harry Utting, Implementation Manager
Harry Utting, Implementation Manager
Harry Utting, Implementation Manager
  • 5 Years’ Experience
  • BAR Accredited
  • Nationwide Experience in the UK
  • Experienced in Move Management, Operations and Surveying
  • Knack for Building Customer Relationships
Sam Bloom, Lead Video Surveyor
Sam Bloom, Lead Surveyor
Sam Bloom, Lead Surveyor
  • 5 Years’ Experience
  • BAR Accredited
  • Nationwide Experience in the UK
  • Experienced in Operations and Surveying
  • Knack for Sales

 

Why not try a free demo of Gobuzzsurvey in your business?
There’s no cost. It takes an average of 20 mins to run through all the features and benefits. And you’re under no obligation to continue. 
Click here to claim your FREE demo today

How video surveys for removals can improve your bottom line in 2018

Video surveying helps with clients further afield
TLC Movers: Winning more customers from across the UK

Now we’ve entered the first quarter of 2018, it’s clear that remote video surveying is becoming more popular than ever in the moving and relocation industry.

The important point to remember is this: video surveying is not about reinventing the industry. It’s about helping you close more sales while also working more efficiently.

Think of it this way, there are two main options to convert an inquiry prior to video surveying…

Option 1: a face-to-face survey. Great for building rapport. Usually pretty high conversion rates – typically around 40%. But what if your customer is too far to drive out to? Or you don’t have time to go and see them?

Then there’s option 2: calling them on the phone. You get as many details as you can by asking pertinent questions, then you email over an inventory. From that, you might convert about 20% of your prospects.

And that’s not to mention the risk of inaccurate information. Your customer has probably underestimated the volume of stuff they need to move. Or they try to add something at the last minute. Bang goes your cubing estimate, your pricing and your margin.

Winning more customers

Video surveys can change all that. Take the example of TLC Movers, a relocation firm based in Cardiff, UK, that specialises in European moves.

Video allows TLC to win more jobs from further afield. They can now carry out surveys for customers in mainland Europe that would have been impossible for them to do personally before – enabling them to win the “backload” jobs that are so crucial to making a profit each time they do a relocation.

“We won a couple of people already on backloads,” says Thomas Long, Transport Manager at TLC Movers. The company can also survey all of the UK from outside their local Cardiff area, enabling them to access more prospective customers than ever before.

“When you add up all the costs, it could be £120 just to go and carry out a face-to-face survey. And even then you’re not guaranteed to win the job,” Thomas explains, adding: “With video surveys, we’ve been able to survey people as far away as Sheffield and even Aberdeen, accurately price the move and then win the job without even having to travel there until move day.”

Benefits of Gobuzzsurvey
Simpsons have benefitted from using video surveys
50% conversion rate from video to paid job

High conversion rates are another clear benefit for TLC. “We won 90% of people who did video surveys over Christmas,” Thomas adds. “That’s partly the nature of people moving at that time of year – they’re just more likely to convert, to be honest.

“At the moment we’ve got lots of people who’ve done video surveys who aren’t moving until March or April, but looking at the number so far, I’d say we’re averaging almost 50% conversion from video to a job.”

Simpsons International Movers, based in Kent, UK, also saw the potential for video surveys to grow their sales by improving the convenience for the customer:

Book a FREE Gobuzzsurvey Demo

“We perceived the potential for an out of office hours and out of area surveying system that was relatively cheap and cost effective to use as an added string to our bow,” says Kirk Dugard, Project Manager at Simpsons.

For Simpsons, being able to outsource surveys for out of hours and international clients to industry-experienced and professional surveyors was a key benefit. And not all video surveying services are created equal.

“We trialled a video survey service just over a year ago and found the quality of the surveys suspect, so much so that we discontinued offering the service to clients following surveys that produced volumes wildly different to our own surveyors and the inevitable problems associated to this. We have so far found the quality of Buzzmove’s surveying staff to be far superior to our previous experience,” Kirk adds.

Thomas at TLC Movers also values the outsourcing aspect of video surveys: “It’s good because we can re-watch the videos and see exactly what to expect before sending our staff out on the job,” Thomas says. “And your cubing is accurate. Plus it’s good to be able to rely on surveyors with BAR training in practical estimating. I can always be confident of them doing a good job for us.”

Book a FREE Gobuzzsurvey Demo

Case Study: “Initially we were sceptical… but it’s been very beneficial”

TLC Movers benefits from video surveying
“£120 to carry out a face-to-face survey… even then you’re not guaranteed to win the job” Thomas Long, TLC Movers

How TLC Movers uses video surveying to win more jobs while saving time and money

TLC Movers are a removal company that specialises in moves to and from Europe, including Belgium, Germany, the Netherlands, Denmark, Italy, France and Spain. Based in the Cardiff area, the company moves customers to Europe from across the UK, including as far afield as Sheffield, Aberdeen and London – something they can now do much more effectively using remote video survey technology.

What drew TLC to start using video surveys?

“We saw you at the Movers and Storers Show in November,” says Thomas Long, Transport Manager at TLC Movers.

“Initially we were sceptical about whether video surveying would be useful for our business, but since we started using it it’s been very beneficial.”

Based in Cardiff, TLC carries out moves from the UK to mainland Europe – and “backloads” taking belongings from mainland Europe back to the UK. For customers based in the local Cardiff area, the company saw no need for video surveys. Where the technology has proved more useful is for surveying the properties of UK movers from further afield.

Thomas explains:

“When you add up all the costs, it could be £120 just to go and carry out a face-to-face survey. And even then you’re not guaranteed to win the job.

“Where video surveys have proved most useful is for customers further afield. We’ve been able to survey people as far away as Sheffield and even Aberdeen, accurately price the move and then win the job without even having to travel there until move day.”

Video surveying helps with clients further afield
Winning more customers from across the UK
How Gobuzzsurvey helped

Having discussed TLC’s challenges with winning jobs from prospective customers they couldn’t easily reach for face-to-face surveys, we talked to TLC about other ways they could benefit from using video surveys.

Because TLC has a small number of surveyors responsible for booking and arranging moves and surveys, they were using a lot of time of surveying that could be better spent on following up with customers and closing jobs.

So we suggested that they try our full-service survey option, where our BAR-accredited surveyors carry out video surveys, cube the job and send over the information for TLC to work out pricing.

Video surveys help TLC be more accurate
“It’s a great time saver”
How video has helped TLC win more jobs while also saving time and money – and more…
Saving time and money

“It’s a great time saver,” Thomas says. “I don’t have to leave the office anymore to go out and do those long-distance surveys. Which also saves us money, of course.”

Winning more jobs

The company has won several jobs taking loads back to the UK from Europe. “We won a couple of people already on backloads,” Thomas says.

On the whole, video allows TLC to win more of these backload jobs. They can now carry out surveys for customers in mainland Europe that would have been impossible for them to do personally before. They can also survey UK from outside their local Cardiff area, enabling them to access more prospective movers than ever before.

And the increased convenience for customers is a benefit too. “It’s much easier now to work around people’s schedules, having you guys do surveys on our behalf in evenings or at the weekend – whenever they like,” Thomas adds.

A 50% average conversion rate

Despite only starting to use Gobuzzsurvey around the Christmas period, the response from customers was very enthusiastic.

“We won 90% of people who did video surveys over Christmas,” Thomas adds. “That’s partly the nature of people moving at that time of year – they’re just more likely to convert, to be honest.

“At the moment we’ve got lots of people who’ve done video surveys who aren’t moving until March or April, but looking at the number so far, I’d say we’re averaging almost 50% conversion from video to a job.”

Great response from customers

“We’ve had good responses back from customers. You explain about the video survey and they go, ‘ooooh, that’s good’,” Thomas says. “And it is good. It’s good to keep up with technology.”

Accuracy and professionalism of the Gobuzzsurvey surveyors

The company also values the accuracy of the cubing carried out by Gobuzzsurvey’s professional surveyors. “It’s good because we can re-watch the videos and see exactly what to expect before sending our staff out on the job,” Thomas says.

“And your cubing is accurate. Plus it’s good to be able to rely on surveyors with BAR training in practical estimating. I can always be confident of them doing a good job for us.”

“No surprises”

“It’s really useful for staff to show them the video recording of the survey. Then they know exactly what to expect and there are no surprises. They’re properly prepared,” Thomas says.

“Before, I’d be doing surveys and I’d take along my tablet only to find there’s no internet connection,” Thomas explains. “Or if I was in a hurry I’d forget my tablet. Either way, I’d end up having to jot notes down on paper. Then sometimes I would lose that piece of paper, or end up not being able to read my notes properly. So we might end up sending too many boxes for the job – things like that.

“With video, it’s easier to be much more organised.”

How do TLC see themselves using video surveys in the next 12-18 months?

“It’s still the quiet season now,” Thomas says. “Despite that, we’re getting quite a few video surveys come through. We have to see how it develops, but we’d expect to at least double the number of video surveys in the summer when it’s peak moving season.”

Why not try a free demo of Gobuzzsurvey in your business?
There’s no cost. It takes an average of 20 mins to run through all the features and benefits. And you’re under no obligation to continue. 
Click here to claim your FREE demo today

About TLC Movers UK LTD

TLC Movers UK LTD is a family-run company based in Cardiff Bay, South Wales, offering European removal and storage services. With over 10 years of experience in removals, TLC Movers offers a professional and efficient removal service to clients all around Europe.

As a family-owned removal and storage company in the UK, TLC Movers is founded on the principles of giving customers friendly and efficient home removals, as reflected by their high customer satisfaction ratings and reviews.

TLC has access to removals and transport network of over 500 vehicles spread across Europe every day, meaning they can arrange any removal – whatever size you need.

Accurate, professional surveys with customers via their smartphones…

The removal company that quotes first wins the job.

That’s why we developed Gobuzzsurvey – the remote video surveying tool that allows removal companies to conduct accurate, professional surveys with customers over their smartphones.

It’s easy to set up, easy to use and easy to close more jobs.

Gobuzzsurvey video surveys for movers

And there are lots of other benefits too…

Conversion rate

Our removal company clients are achieving average conversion rates of 35% – 40% – comparable to face-to-face surveys.

Our best-performing client told us that they’re converting 4 in 5 of their video surveys to paying jobs.

Time taken

Our full-service video surveys (carried out by our in-house professional surveyors on behalf of some of our removal companies) last an average of 14 minutes 19 seconds.

Number of surveys per day

Our full-service in-house surveyors perform up to 8-10 videos each per day. This compares to 4-5 per day most companies can manage if doing face to face.

Customer satisfaction

Home removal customers lover video surveys – or so our data suggests.

Every customer who gets surveyed by our in-house professional surveyors get the chance to rate their experience afterwards.

So far, we’ve achieved an average rating of 4.7/5 from 125 video survey customers.

Try it for yourself

Our video survey customer base is growing fast. Why not try out Gobuzzsurvey for yourself – and see how it could benefit your removals business?

Click to book your FREE, no-obligation Gobuzzsurvey demo at a time that suits you…

Case Study: How Simpsons International Movers is benefitting from using video surveys

Benefits of Gobuzzsurvey
Simpsons have benefitted from using video surveys

Simpsons International Movers are a removal company that carry out domestic and international home and business relocations. Founded nearly 40 years ago in Kent, the company carries out removals across the UK, and to a range of international destinations from continental Europe to Australia.

Why use a video survey tool?

Video surveys enable removal firms to call a customer on their smartphone and talk them round their property to record all the belongings being moved on video.

For Simpsons, the ability to reach more customers was a key reason to trial the technology – as well as its cost-effectiveness.

“We perceived the potential for an out of office hours and out of area surveying system that was relatively cheap and cost effective to use as an added string to our bow,” says Kirk Dugard, Project Manager at Simpsons.

The ability to offer surveys at whatever time clients want – combined with the ability for them to book their survey independently via the Simpsons website – offers a “seamless experience”, Kirk adds:

“These days, increasingly, customers enjoy the effective ‘privacy’ the home video service provides allowing them to have a survey without the physical intrusion into their home.”

Moving video surveys
“Clearly there is a major cost saving” – Kirk Dugard, Simpsons International Movers

Why choose Gobuzzsurvey?

It wasn’t just the software itself that Simpsons found useful. It was the ability to outsource surveys for out of hours and international clients to industry-experienced and professional surveyors that they could trust to represent Simpsons in the best light to its clients.

This was important, because Simpsons switched to using Gobuzzsurvey after trialling another provider previously. As Kirk explains:

“We trialled a video survey service just over a year ago and found the quality of the surveys suspect, so much so that we discontinued offering the service to clients following surveys that produced volumes wildly different to our own surveyors and the inevitable problems associated to this. We have so far found the quality of Buzzmove’s surveying staff to be far superior to our previous experience.”

Benefits of Gobuzzsurvey
“Very easy and efficient to use” – Kirk Dugard, Simpsons International Movers

Benefits Simpsons have experienced

Cost savings

One of the most obvious benefits of using video surveys is the money saved: “Clearly there is a major cost saving for the one-offs out of normal office hours,” Kirk says.

Ease of use

“Our sales team advise the system is very easy and efficient to use,” Kirk adds.

Improved customer experience

For those clients who prefer surveys outside of office hours.

Ability to survey more customers further afield

“The ability to offer clients a survey in their own home at a time to suit them, wherever they are… has been of particular benefit to clients throughout Europe that we would otherwise not have been able to offer a survey service.”

Customers have responded well

“So far, the reports from clients have been encouraging and we hope this trend will continue as we move forward,” Kirk says

How do Simpsons see themselves using video surveys in the next 12-18 months?

“It is relatively early days for us and we’re currently reporting a 25% conversion rate, although we fully expect that figure to grow as times goes on,” Kirk says.

Kirk is also confident that the number of video surveys through the Simpsons website will continue to grow:

“Once the sales team become more accustomed to offering the video survey option I am certain the numbers will increase naturally in the coming months.”

About Simpsons:

Simpsons was founded nearly 40 years ago in North Kent and has grown to become one of the area’s leading removal companies. Simpsons carries out home, office and business removals, as well as relocations throughout Europe and further afield.

The company prides itself on the experience of its well-trained staff, as well as its reliability and trustworthiness. Simpsons can collect, store and manage the relocation or international shipping of your belongings, as well as providing packing materials and packing services.

Simpsons are registered members of the British Association of Removers (BAR) and operate to their exacting standards and those of the Trading Standards Institute’s approved Code of Practice.

Gobuzzsurvey supports homeless with Christmas fundraising drive

We don’t normally like to dwell on homelessness.

But figures from homelessness charity Crisis show that the number of those sleeping rough in the UK has more than doubled since 2010. And a recent National Audit Office report found that there were 77,240 households in temporary accommodation as of March 2017.

Because Gobuzzsurvey is a company that works in removals – essentially, helping great removal companies move families, couples and individuals into their new homes – we’ve felt for some time that we had a moral obligation to do something to help those less fortunate. To help those who don’t have homes of their own.

So we decided to ask our removal company clients and partners to help us raise money for Crisis.

Our initial target is to raise £1,000 by Friday the 22nd December. Though obviously we’d like to go further than this, we’ve set this initial target to help motivate ourselves and our partners.

£1,000 goes a long way at Christmas

For every £26.08 raised, the charity provides one homeless person with 3 warm, nutritious meals (including a Christmas dinner), plus a shower, a change of clothes, medical check-ups and more. Including coaching on housing and seeking work. That’s a lot of benefit for such a small amount!

And it means that just £1,000 will supply all of these benefits to 38 people over the Christmas period.

But how does our campaign work?

It’s not as simple as just asking our removal company clients to donate. Oh no. Instead, we decided to turn it into a bit of a competition.

So, for every video survey a removal company’s surveyors do between now and Friday the 22nd December, we’ll donate £2.50 to the homeless charity Crisis.

And for every full service survey we do, we’ll donate £5.

So, we’ll be doing the donating. But we’ll be doing it as reflection of surveys carried out by our companies.

We’ve set up a scoreboard which we’ll update each week with the running totals of money donated. 

How can you help?

If you’re a removal company and want to help us give 38 homeless people a happier Christmas, and support for the future then all you have to do is use our Gobuzzsurvey video surveying tool.

Just fill in the form below and we will be in touch.

If you don’t use the video surveys but you’d still like to get involved, you can go straight to the Crisis website to donate right here.

We’ll also be doing some of our own internal fundraising to help bump up the final total.

We believe Christmas should be for everyone. So if you’d like to help, please spread the word for us on Facebook, LinkedIn – or on Twitter using the hashtag #christmasforeveryone

Watch this space for more details as we have them!

 

Why use video for your 3rd party removal surveys?

An interview with Grant Hodgkins, Senior Project Manager of Pearson Relocation

More and more removal and relocation companies are choosing to try video surveying. And one of its most popular uses is for carrying out 3rd party surveys.

The benefits of 3rd party surveys are clear, which is why so many firms already do them. First, companies can offer surveys out of hours. Second, they’re great for overflow surveys where capacity is an issue. This means any relocation firm can offer 100% availability – the ultimate convenience for busy customers and corporate clients.

Swap out face to face surveys for remote video surveying, and you get all of these benefits plus a much lower cost.

We recently spoke to Grant Hodgkins, Senior Project Manager of Pearson. Grant and his company have been using video software for 3rd party surveys for several weeks, and we wanted to get Grant’s take on the benefits of video surveys in his own words.

What challenges are you facing in your business that you think video surveys can help with?

Average move sizes are diminishing but more and more people are moving. A company often has to balance out the costs of sending a surveyor to a property against the potential return on that job if the client books at all.

Potential returns will usually diminish as the volume diminishes, and hence the willingness to perform physical surveys throughout the industry is decreasing rapidly. Video surveys are much quicker and far cheaper than a physical survey, thus increasing the willingness to survey a client once again, regardless of the client’s volume.

Add to this the benefit of out of hours surveying, recorded surveys and being able to perform a survey wherever has an internet connection; then you’re really on to a winner.

Being a company that specialises in moving people all around the World, there’s always places that just simply are no go areas for surveyors. If there’s internet, then there can be a survey.

Are you seeing/anticipating more demand in the market for video surveys, for example from millennials or from corporate clients?

Definitely! They’re more private as well, given that you don’t have to invite a stranger into your home. Not so much from corporate clients as many have certain contracted requirements, many of which tend to be a physical survey. It will be a number of years I think before we see that change.

You seem mainly to be keen on us doing full service surveys on your behalf. What are the main benefits to you of full service surveys?

We have the largest moving sales force in the country, and one of the largest in the World. Especially at this time of year, anything that can reduce time is a big bonus, as we’re getting in around 5000-6000 enquiries per month.

How much does it cost you on average to carry out a face to face survey?

In main European Cities, usually €50-€100, €150 for regular areas, and €250 for out of the way or hard to reach spots, and those are generous prices given the volume of trade work we generate.

How do you see yourselves extending your use of video surveys in the near future – say the next 6-12 months?

Fingers crossed drastically I hope. We aim to be a company that moves with the times, which is often not the case in this industry. Once we start seeing an upturn in bookings or consistent volumes/reports from the video surveys, I’m confident we’ll begin advertising it on our website.

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If you’re looking for a 3rd party survey provider you can trust, try video surveys from Gobuzzsurvey…

You get all the following benefits:

  • 24 hour service
  • Just £25 for full-service 3rd party surveys – saving you 83% compared with face-to-face (based on an industry average cost of £150 per survey)
  • Moves are recorded and cubed for you to review
  • Perfect for corporate and international relocations
  • Fully-qualified, presentable and highly-trained professional UK surveyors

For more information, visit Gobuzzsurvey.com