Why 2 out of 3 UK removal companies are keen to try video surveys…

British removal companies are increasingly turning to technology to improve customer service, with many of them citing this as a key motivator in their business.

These are the some of the findings from a survey of 100’s of UK removal firms carried out by Buzzmove in July.

Video surveying is a way of carrying out surveys over a live video link. The poll was designed to measure what the market really thinks about using video surveying. Some of the results of our poll were surprising.

For example, when asked about their level of interest in trialling a video survey provider, the response was very positive:

Sixty percent of respondents said they were either “somewhat” or “very” interested in trialling video survey technology over the next 6 months. Meaning that almost 2 out of 3 moving companies are keen to try video surveys. These results show that the demand for video chat is real, and that there’s still great potential for growth.

Why is video surveying gaining in popularity?

To answer this question  we asked what were the three biggest challenges video surveys could help to solve:

There was no shock that the top answer from our survey respondents was to “reduce the cost of face-to-face surveys” (20.5%). But perhaps more interesting were the next most popular answers, with “customer choice and convenience” coming second on the list (15.4%).

It’s great to see that customer convenience scored so highly. It suggests that removal and relocation companies are increasingly seeing technology as a tool not only to build a reputation for innovation, but also to improve the customer experience.

Quicker… cheaper… and more convenient

To some extent, this interest in new technology is a simple reflection of the all-pervasive nature of technology in our daily lives. Consumers expect speed, convenience and quality service.

According to Grant Hodgkins  from Pearson Home Moving, he too sees the power video surveying has on the removal industry.

“Video surveys are much quicker and far cheaper than a physical survey. Add to this the benefit of out of hours surveying, recorded surveys and being able to perform a survey wherever has an internet connection; then you’re really on to a winner.”

And, as this article makes clear, many companies see video surveys as a way to do stuff, smarter.

Also, what’s often overlooked video surveying is much more than just beneficial for the customer.  It’s massively more convenient for the removal company (your business) as well.

Paul from FA Removals recognises that a lot of potential moves fall through the cracks simply because he doesn’t have the time to carry out the survey. He’s either out doing a face to face service, carrying out a removal, in meetings or working on something in the office.

A survey that normally wouldn’t happen because you aren’t around, now can. With full service surveying, we work around your schedule. This gives you better availability for other jobs.

Download your free copy of the full Gobuzzsurvey Video Survey Barometer.

In the UK, interest in video surveys is growing. If you want to know why video surveys just might be the future of removals, click on the link to get your free copy of the full Gobuzzsurvey Video Survey Barometer Q3 2017 report.

(P.S. You don’t have to enter your email address)

Will video surveys ever replace face to face surveys?

Video surveying is gaining in popularity in the removals and relocation industry just lately.

There are dozens of companies in the UK alone already using video for some or all of their surveys. And more trialling the technology and looking to go live soon.

Plus there are the international relocation firms based in the US, mainland Europe or Asia with operations in Britain who are also starting to see the potential of video surveys.

But, despite all this, some companies are hesitant to try it. Usually, they say something like:

“Video surveys aren’t going to replace face to face surveys though, are they?”

But this is based on a misunderstanding about what video surveys are for and what the real benefits are.

How video surveys work

Video surveying is a way of carrying out surveys over a live video link. The surveyor uses their laptop to call the customer on their smartphone.

When the customer answers the call, it opens a video screen on their phone. They can see the surveyor in the bottom right of the screen, so they get a face-to-face connection. That gives surveyors the ability to build a personal rapport.

Then the surveyor directs the customer around their property, asking them questions about what’s being moved, where it’s being moved, and so on. Those tricky areas like kitchen cupboards and bedroom wardrobes become a breeze, because the surveyor can get them to open these up to see what’s inside and get an accurate idea of the volume inside.

More convenience all round

This is easy and convenient for surveyors and customers. It’s quick to connect. Surveyors can carry out more surveys in a day, increasing their chance of closing more jobs.

Plus, for busy customers it’s a real boon. They no longer have to wait around all day for a surveyor to come to their property. Now they just have to wait for the call. Instead of taking hours out of their life waiting around, they only have to give up the 20 minutes or so that the survey actually takes.

That’s a great time saver. And for employees at large corporates, it’s increasingly essential, since it’s becoming harder and harder for them to get time off work for physical surveys.

The real benefits of video surveying for removal firms

But the ability to offer greater choice and convenience with video surveys is just the tip of the iceberg for removal firms.

The real benefits go much, much deeper.

And that’s because video surveys are not designed to replace physical, face-to-face surveys.

Quite the contrary: they’re designed to complement them. Here’s what I mean:

Any removal or relocation company wants to use face-to-face surveys for their highest value moves. In that case, using video only makes sense where the company doesn’t have enough capacity to carry out those surveys face-to-face. And there’s more.

Because removal companies can’t always control the quality of inbound leads, they often end up surveying small moves. In the case of relocation firms with corporate clients, corporate moves are increasingly moving towards smaller volumes – one or two rooms’ worth of belongings at the most.

“Video is a way for us to do stuff smarter”

In cases like this, it makes perfect sense to use video for those moves. Companies can use video for the lower volumes, freeing up the time for surveyors to do face-to-face surveys for higher value and higher volume moves.

So video is a way of being more efficient – NOT replacing face-to-face surveys. Much less putting surveyors out of jobs.

Mike Bentley from Gerson Relocation put it best: “Video is a way for us to do stuff smarter.”

Grant Hodgkins from Pearson agreed, saying: “Especially at this time of year, anything that can reduce time is a big bonus, as we’re getting around 5,000-6,000 enquiries per month.”

And, as Louis Spies from White and Company made clear: “We haven’t gone and sacked all our surveyors. We won’t use video for all our surveys, obviously…. Now, video is a way for us to do surveys quickly when you can’t really get a surveyor to it.”

To use the old cliché – video surveys are a way to work smarter, not harder. And the removal companies that understand this are well placed to close more jobs, win more large accounts and increase margins.

And that’s a win-win-win for all concerned.

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FOR FLEXIBLE VIDEO SURVEY OPTIONS AT THE BEST PRICE, TRY GOBUZZSURVEY…

You get the following benefits:

  • Do-it-yourself video surveying or full service carried out by industry-trained, professional UK surveyors
  • Save up to 83% on the cost of face-to-face surveys using full service, and save up to 90% using DIY surveys (compared with an average cost of £150 per survey)
  • Save time
  • Expand your reach
  • Pay as you go – no contract tie-in

For more information, visit Gobuzzsurvey.com/how-it-works

Buzzmove uses new video survey tool to help move office

Last week the Buzzmove offices were all a-buzz (sorry) with moving fever.

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Outgrowing our old offices

Due to the rapid growth of the company, we’d outgrown our existing offices and had to move to larger space in the same building.

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Ugh – what a mess!

FA Removals did the job. And they did a great job too – moving all our desks, chairs, servers and computers up two floors in just 3 hours.

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FA Removals did a great job
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Here’s one of our lovely new offices

Using a remote video survey was so convenient

To make the task simpler, we got our lead surveyor Harry to conduct a remote video survey with FA Removals Managing Director Paul Fajemisin ahead of the move, so he could see exactly what we were moving. We used our new specialist video survey tool called Gobuzzsurvey.

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Our lead surveyor Harry – still working even during our office move!

Paul had just finished carrying out one face-to-face survey and was prepared to go straight on to another one when we called him. This just goes to show how convenient video surveys can be to a removal business.

Paul connected to our video survey software using his laptop from his car, while Harry used his smartphone to show Paul around the office remotely.

How Gobuzzsurvey can make you more money and cut your operating costs

Gobuzzsurvey is Buzzmove’s new remote video survey software developed specifically for the removals and relocation industry.

Gobuzzsurvey lets removal companies schedule and carry out more surveys per day. This means surveyors can work more efficiently, freeing them up to reserve face-to-face surveys for the most appropriate moving jobs.

Video surveys take an average of 20 minutes, which also massively reduces the hassle for your potential customers, while also saving you the fuel costs and travel time to reach survey locations.

>>> Read more about how Gobuzzsurvey can help make your removal business more profitable.