Top 5 Gobuzzsurvey features, according to our removal company clients

Here are the top features of our Gobuzzsurvey video survey tool for removal and relocation companies, as named by our current clients.

1. Easy inventory tool

With the easy search function on our inventory tool, you can cube as you survey. No more frantic scrolling down an inventory list to search for an item whilst also trying to talk to your customer.

With Gobuzzsurvey, you can cube each item in seconds with our inventory search bar feature. Or you can wait to cube the job when you re-watch the video later.

2. Easy to use for you and your customers

Feedback from our removal companies is that it’s simple for surveyors and customers to start a survey. It begins with a whitelabelled text to the customer’s mobile phone that is branded with your company name. The customer then clicks a link in the text to download the Gobuzzsurvey app via the App Store or Google Play Store.

When it’s time for the survey to start, the customer gets another whitelabelled text to start the survey. They click the link in the text, which opens the survey app and they get the call from you – or from us if it’s a full-service survey. Then you (or our professional surveyors if full-service) talk the customer through the survey once they answer the call.

3. Book more video surveys and make more sales

Our website integration allows you to advertise video surveys directly to your customers on your site. All you do is plug this into your existing website, and your customers will be able to ask for, schedule and book a video survey in just 3 clicks.

This works whether you do your own DIY video surveys or take full-service surveys from us.

Those of our clients who we’ve done this integration for say that it has made their lives a lot easier. The process is smoother and quicker for your customers.

And for full-service clients we’re offering “just in time” scheduling too – a great option for when you need out-of-hours support. This means that your customer can book a survey at 6pm, say, for an hour ahead. Our surveyor does the survey for you by 7pm, and you get the recorded video and the cubed inventory by 9am the next day.

4. Customer reviews

Many of our moving clients asked us to build in an automatic customer review of the video experience into our smartphone app. So we did.

All your iPhone customers who take a video survey with you – whether you do it or we carry it out for you – are asked to rate the experience, how well the surveyor did, and whether they would recommend the service to a friend. They rate these points out of 5.

This will allow you to get a really good picture of how your surveyors do and how your customers are responding to video surveys.

5. UK-based BAR-accredited surveyors to carry out full-service surveys

This is a “feature” that I’ve mentioned before. No, it’s not a technical feature per se. But it’s massively popular with those removal companies that use it.

Basically, it allows removal companies to outsource their video surveys to our experienced, BAR-accredited surveyors. We have 8 full-time UK-based surveyors, plus 3 remote surveyors based in other parts of the world to help provide us with full out-of-hours coverage.

Between them, these surveyors have over 100 years of real industry experience gained at some of the world’s leading removal and relocation companies. They are all either accredited by or in training with the British Association of Removers (BAR). We also have a Quality Control Officer who checks the quality of each and every survey we do.

You can meet some of our surveyors here.

Why not try a free demo of Gobuzzsurvey in your business?

There’s no cost. It takes an average of 20 mins to run through all the features and benefits. And you’re under no obligation to continue. 

Click here to claim your FREE demo today

Meet our video surveyors…

Menno Martens, Head of Video Surveying
Menno Martens, Head of Video Surveying

One of the biggest benefits our removal company clients say we give them is the chance to outsource surveys to experienced, BAR-accredited surveyors.

“It’s a great time saver. I don’t have to leave the office anymore to go out and do those long-distance surveys. Which also saves us money, of course.” Thomas Long, Transport Manager at TLC Movers.

“We have so far found the quality of Buzzmove’s surveying staff to be far superior to our previous experience.” Kirk Dugard, Simpsons International Movers.

The success of our outsourced surveys is down to the experience of our 8 full-time surveyors. We also have 3 remote surveyors who are based in other parts of the world to help provide us with full out-of-hours coverage.

Between them, these surveyors have over 100 years of real industry experience gained at some of the world’s leading removal and relocation companies. They are all either accredited by or in training with the British Association of Removers (BAR). We also have a Quality Control Officer who checks the quality of each and every survey we do.

Here is a quick sample of our video surveyors, so you get to know some of the guys who will be carrying out video surveys for you if you start working with us…

Menno Martens, Head of Video Surveying
Menno Martens, Head of Video Surveying
Menno Martens, Head of Video Surveying
  • 18 Years’ Experience
  • BAR Accredited
  • International Experience
  • Multi-lingual
  • Experienced Leader
  • Knack for Sales
Harry Utting, Implementation Manager
Harry Utting, Implementation Manager
Harry Utting, Implementation Manager
  • 5 Years’ Experience
  • BAR Accredited
  • Nationwide Experience in the UK
  • Experienced in Move Management, Operations and Surveying
  • Knack for Building Customer Relationships
Sam Bloom, Lead Video Surveyor
Sam Bloom, Lead Surveyor
Sam Bloom, Lead Surveyor
  • 5 Years’ Experience
  • BAR Accredited
  • Nationwide Experience in the UK
  • Experienced in Operations and Surveying
  • Knack for Sales

 

Why not try a free demo of Gobuzzsurvey in your business?
There’s no cost. It takes an average of 20 mins to run through all the features and benefits. And you’re under no obligation to continue. 
Click here to claim your FREE demo today

How video surveys for removals can improve your bottom line in 2018

Video surveying helps with clients further afield
TLC Movers: Winning more customers from across the UK

Now we’ve entered the first quarter of 2018, it’s clear that remote video surveying is becoming more popular than ever in the moving and relocation industry.

The important point to remember is this: video surveying is not about reinventing the industry. It’s about helping you close more sales while also working more efficiently.

Think of it this way, there are two main options to convert an inquiry prior to video surveying…

Option 1: a face-to-face survey. Great for building rapport. Usually pretty high conversion rates – typically around 40%. But what if your customer is too far to drive out to? Or you don’t have time to go and see them?

Then there’s option 2: calling them on the phone. You get as many details as you can by asking pertinent questions, then you email over an inventory. From that, you might convert about 20% of your prospects.

And that’s not to mention the risk of inaccurate information. Your customer has probably underestimated the volume of stuff they need to move. Or they try to add something at the last minute. Bang goes your cubing estimate, your pricing and your margin.

Winning more customers

Video surveys can change all that. Take the example of TLC Movers, a relocation firm based in Cardiff, UK, that specialises in European moves.

Video allows TLC to win more jobs from further afield. They can now carry out surveys for customers in mainland Europe that would have been impossible for them to do personally before – enabling them to win the “backload” jobs that are so crucial to making a profit each time they do a relocation.

“We won a couple of people already on backloads,” says Thomas Long, Transport Manager at TLC Movers. The company can also survey all of the UK from outside their local Cardiff area, enabling them to access more prospective customers than ever before.

“When you add up all the costs, it could be £120 just to go and carry out a face-to-face survey. And even then you’re not guaranteed to win the job,” Thomas explains, adding: “With video surveys, we’ve been able to survey people as far away as Sheffield and even Aberdeen, accurately price the move and then win the job without even having to travel there until move day.”

Benefits of Gobuzzsurvey
Simpsons have benefitted from using video surveys
50% conversion rate from video to paid job

High conversion rates are another clear benefit for TLC. “We won 90% of people who did video surveys over Christmas,” Thomas adds. “That’s partly the nature of people moving at that time of year – they’re just more likely to convert, to be honest.

“At the moment we’ve got lots of people who’ve done video surveys who aren’t moving until March or April, but looking at the number so far, I’d say we’re averaging almost 50% conversion from video to a job.”

Simpsons International Movers, based in Kent, UK, also saw the potential for video surveys to grow their sales by improving the convenience for the customer:

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“We perceived the potential for an out of office hours and out of area surveying system that was relatively cheap and cost effective to use as an added string to our bow,” says Kirk Dugard, Project Manager at Simpsons.

For Simpsons, being able to outsource surveys for out of hours and international clients to industry-experienced and professional surveyors was a key benefit. And not all video surveying services are created equal.

“We trialled a video survey service just over a year ago and found the quality of the surveys suspect, so much so that we discontinued offering the service to clients following surveys that produced volumes wildly different to our own surveyors and the inevitable problems associated to this. We have so far found the quality of Buzzmove’s surveying staff to be far superior to our previous experience,” Kirk adds.

Thomas at TLC Movers also values the outsourcing aspect of video surveys: “It’s good because we can re-watch the videos and see exactly what to expect before sending our staff out on the job,” Thomas says. “And your cubing is accurate. Plus it’s good to be able to rely on surveyors with BAR approval. I can always be confident of them doing a good job for us.”

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Case Study: “Initially we were sceptical… but it’s been very beneficial”

TLC Movers benefits from video surveying
“£120 to carry out a face-to-face survey… even then you’re not guaranteed to win the job” Thomas Long, TLC Movers

How TLC Movers uses video surveying to win more jobs while saving time and money

TLC Movers are a removal company that specialises in moves to and from Europe, including Belgium, Germany, the Netherlands, Denmark, Italy, France and Spain. Based in the Cardiff area, the company moves customers to Europe from across the UK, including as far afield as Sheffield, Aberdeen and London – something they can now do much more effectively using remote video survey technology.

What drew TLC to start using video surveys?

“We saw you at the Movers and Storers Show in November,” says Thomas Long, Transport Manager at TLC Movers.

“Initially we were sceptical about whether video surveying would be useful for our business, but since we started using it it’s been very beneficial.”

Based in Cardiff, TLC carries out moves from the UK to mainland Europe – and “backloads” taking belongings from mainland Europe back to the UK. For customers based in the local Cardiff area, the company saw no need for video surveys. Where the technology has proved more useful is for surveying the properties of UK movers from further afield.

Thomas explains:

“When you add up all the costs, it could be £120 just to go and carry out a face-to-face survey. And even then you’re not guaranteed to win the job.

“Where video surveys have proved most useful is for customers further afield. We’ve been able to survey people as far away as Sheffield and even Aberdeen, accurately price the move and then win the job without even having to travel there until move day.”

Video surveying helps with clients further afield
Winning more customers from across the UK
How Gobuzzsurvey helped

Having discussed TLC’s challenges with winning jobs from prospective customers they couldn’t easily reach for face-to-face surveys, we talked to TLC about other ways they could benefit from using video surveys.

Because TLC has a small number of surveyors responsible for booking and arranging moves and surveys, they were using a lot of time of surveying that could be better spent on following up with customers and closing jobs.

So we suggested that they try our full-service survey option, where our BAR-accredited surveyors carry out video surveys, cube the job and send over the information for TLC to work out pricing.

Video surveys help TLC be more accurate
“It’s a great time saver”
How video has helped TLC win more jobs while also saving time and money – and more…
Saving time and money

“It’s a great time saver,” Thomas says. “I don’t have to leave the office anymore to go out and do those long-distance surveys. Which also saves us money, of course.”

Winning more jobs

The company has won several jobs taking loads back to the UK from Europe. “We won a couple of people already on backloads,” Thomas says.

On the whole, video allows TLC to win more of these backload jobs. They can now carry out surveys for customers in mainland Europe that would have been impossible for them to do personally before. They can also survey UK from outside their local Cardiff area, enabling them to access more prospective movers than ever before.

And the increased convenience for customers is a benefit too. “It’s much easier now to work around people’s schedules, having you guys do surveys on our behalf in evenings or at the weekend – whenever they like,” Thomas adds.

A 50% average conversion rate

Despite only starting to use Gobuzzsurvey around the Christmas period, the response from customers was very enthusiastic.

“We won 90% of people who did video surveys over Christmas,” Thomas adds. “That’s partly the nature of people moving at that time of year – they’re just more likely to convert, to be honest.

“At the moment we’ve got lots of people who’ve done video surveys who aren’t moving until March or April, but looking at the number so far, I’d say we’re averaging almost 50% conversion from video to a job.”

Great response from customers

“We’ve had good responses back from customers. You explain about the video survey and they go, ‘ooooh, that’s good’,” Thomas says. “And it is good. It’s good to keep up with technology.”

Accuracy and professionalism of the Gobuzzsurvey surveyors

The company also values the accuracy of the cubing carried out by Gobuzzsurvey’s professional surveyors. “It’s good because we can re-watch the videos and see exactly what to expect before sending our staff out on the job,” Thomas says.

“And your cubing is accurate. Plus it’s good to be able to rely on surveyors with BAR approval. I can always be confident of them doing a good job for us.”

“No surprises”

“It’s really useful for staff to show them the video recording of the survey. Then they know exactly what to expect and there are no surprises. They’re properly prepared,” Thomas says.

“Before, I’d be doing surveys and I’d take along my tablet only to find there’s no internet connection,” Thomas explains. “Or if I was in a hurry I’d forget my tablet. Either way, I’d end up having to jot notes down on paper. Then sometimes I would lose that piece of paper, or end up not being able to read my notes properly. So we might end up sending too many boxes for the job – things like that.

“With video, it’s easier to be much more organised.”

How do TLC see themselves using video surveys in the next 12-18 months?

“It’s still the quiet season now,” Thomas says. “Despite that, we’re getting quite a few video surveys come through. We have to see how it develops, but we’d expect to at least double the number of video surveys in the summer when it’s peak moving season.”

Why not try a free demo of Gobuzzsurvey in your business?
There’s no cost. It takes an average of 20 mins to run through all the features and benefits. And you’re under no obligation to continue. 
Click here to claim your FREE demo today

About TLC Movers UK LTD

TLC Movers UK LTD is a family-run company based in Cardiff Bay, South Wales, offering European removal and storage services. With over 10 years of experience in removals, TLC Movers offers a professional and efficient removal service to clients all around Europe.

As a family-owned removal and storage company in the UK, TLC Movers is founded on the principles of giving customers friendly and efficient home removals, as reflected by their high customer satisfaction ratings and reviews.

TLC has access to removals and transport network of over 500 vehicles spread across Europe every day, meaning they can arrange any removal – whatever size you need.