Accurate, professional surveys with customers via their smartphones…

The removal company that quotes first wins the job.

That’s why we developed Gobuzzsurvey – the remote video surveying tool that allows removal companies to conduct accurate, professional surveys with customers over their smartphones.

It’s easy to set up, easy to use and easy to close more jobs.

Gobuzzsurvey video surveys for movers

And there are lots of other benefits too…

Conversion rate

Our removal company clients are achieving average conversion rates of 35% – 40% – comparable to face-to-face surveys.

Our best-performing client told us that they’re converting 4 in 5 of their video surveys to paying jobs.

Time taken

Our full-service video surveys (carried out by our in-house professional surveyors on behalf of some of our removal companies) last an average of 14 minutes 19 seconds.

Number of surveys per day

Our full-service in-house surveyors perform up to 8-10 videos each per day. This compares to 4-5 per day most companies can manage if doing face to face.

Customer satisfaction

Home removal customers lover video surveys – or so our data suggests.

Every customer who gets surveyed by our in-house professional surveyors get the chance to rate their experience afterwards.

So far, we’ve achieved an average rating of 4.7/5 from 125 video survey customers.

Try it for yourself

Our video survey customer base is growing fast. Why not try out Gobuzzsurvey for yourself – and see how it could benefit your removals business?

Click to book your FREE, no-obligation Gobuzzsurvey demo at a time that suits you…

Case Study: How Simpsons International Movers is benefitting from using video surveys

Benefits of Gobuzzsurvey
Simpsons have benefitted from using video surveys

Simpsons International Movers are a removal company that carry out domestic and international home and business relocations. Founded nearly 40 years ago in Kent, the company carries out removals across the UK, and to a range of international destinations from continental Europe to Australia.

Why use a video survey tool?

Video surveys enable removal firms to call a customer on their smartphone and talk them round their property to record all the belongings being moved on video.

For Simpsons, the ability to reach more customers was a key reason to trial the technology – as well as its cost-effectiveness.

“We perceived the potential for an out of office hours and out of area surveying system that was relatively cheap and cost effective to use as an added string to our bow,” says Kirk Dugard, Project Manager at Simpsons.

The ability to offer surveys at whatever time clients want – combined with the ability for them to book their survey independently via the Simpsons website – offers a “seamless experience”, Kirk adds:

“These days, increasingly, customers enjoy the effective ‘privacy’ the home video service provides allowing them to have a survey without the physical intrusion into their home.”

Moving video surveys
“Clearly there is a major cost saving” – Kirk Dugard, Simpsons International Movers

Why choose Gobuzzsurvey?

It wasn’t just the software itself that Simpsons found useful. It was the ability to outsource surveys for out of hours and international clients to industry-experienced and professional surveyors that they could trust to represent Simpsons in the best light to its clients.

This was important, because Simpsons switched to using Gobuzzsurvey after trialling another provider previously. As Kirk explains:

“We trialled a video survey service just over a year ago and found the quality of the surveys suspect, so much so that we discontinued offering the service to clients following surveys that produced volumes wildly different to our own surveyors and the inevitable problems associated to this. We have so far found the quality of Buzzmove’s surveying staff to be far superior to our previous experience.”

Benefits of Gobuzzsurvey
“Very easy and efficient to use” – Kirk Dugard, Simpsons International Movers

Benefits Simpsons have experienced

Cost savings

One of the most obvious benefits of using video surveys is the money saved: “Clearly there is a major cost saving for the one-offs out of normal office hours,” Kirk says.

Ease of use

“Our sales team advise the system is very easy and efficient to use,” Kirk adds.

Improved customer experience

For those clients who prefer surveys outside of office hours.

Ability to survey more customers further afield

“The ability to offer clients a survey in their own home at a time to suit them, wherever they are… has been of particular benefit to clients throughout Europe that we would otherwise not have been able to offer a survey service.”

Customers have responded well

“So far, the reports from clients have been encouraging and we hope this trend will continue as we move forward,” Kirk says

How do Simpsons see themselves using video surveys in the next 12-18 months?

“It is relatively early days for us and we’re currently reporting a 25% conversion rate, although we fully expect that figure to grow as times goes on,” Kirk says.

Kirk is also confident that the number of video surveys through the Simpsons website will continue to grow:

“Once the sales team become more accustomed to offering the video survey option I am certain the numbers will increase naturally in the coming months.”

About Simpsons:

Simpsons was founded nearly 40 years ago in North Kent and has grown to become one of the area’s leading removal companies. Simpsons carries out home, office and business removals, as well as relocations throughout Europe and further afield.

The company prides itself on the experience of its well-trained staff, as well as its reliability and trustworthiness. Simpsons can collect, store and manage the relocation or international shipping of your belongings, as well as providing packing materials and packing services.

Simpsons are registered members of the British Association of Removers (BAR) and operate to their exacting standards and those of the Trading Standards Institute’s approved Code of Practice.